At DigiConnect, we are committed to protecting your personal data and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, and store your data when you use our services and platforms.
1. Information We Collect
- Name, email, phone number, and business information
- Chatbot conversations and AI call transcripts
- Booking and consultation history
- Device and usage data (e.g. IP address, browser info)
2. How We Use Your Information
- Provide AI-powered services like AI-Employee and AI-Chat
- Automate bookings, consultations, and service delivery
- Improve and personalize your experience
- Send updates, offers, and service communications
- Fulfill legal or compliance obligations
3. Third-Party Services
- CRM, payment processors like Stripe.com, and communication platforms
- AI integration partners like OpenAI and Google Cloud
- Analytics and performance tools (e.g. Meta Pixel, Google Analytics)
4. Data Storage and Security
Your data is stored on secure cloud servers with encryption. Access is restricted to authorized personnel only. We comply with Australian Privacy Principles (APPs) and GDPR where applicable.
5. Your Rights
You may request:
- Access or correction of your data
- Deletion of your personal information
- To opt-out of marketing at any time
Please contact us at [email protected] for any privacy-related requests.
6. Updates to This Policy
This policy may be updated from time to time. Changes will be posted on this page with a revised effective date.
