Small Business Phone System Australia | Cloud PBX Phone System for Office
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At DigiConnect we will provide you the telecommunications and office support solutions onto a synchronized cloud platform to achieve the edge  not only to survive , but to thrive in this ever changing and competitive business environment.

Now it is a converging world. Along with telecommunications, business processes and back office supports are also moving onto cloud to achieve better efficiency and cost savings. We are your one stop partner to that journey. Starting from setting up your call centre environment, we will take care of your back office support system for the demanding business processes.

We work 24/7/365

Customers, partners, and suppliers do business round the clock. DigiConnect , dedicated support staffs for  are able to get their questions answered when they demand them. They will appreciate the fact that they can reach you in person whenever it is convenient for them.

We have professional staffs

We are experts at what we do and will only hire the best agents after a demanding recruiting process. Once part of the team, our agents undergo one-on-one training that they are fully qualified and capable of meeting all your goals. Agents carry themselves in a friendly and professional manner projecting only the best image to your clients.

We are flexible

Businesses constantly change, and we understand that. Our outsourcing services, solutions, and strategies are designed to provide you with the flexibility you need when things change. We have many qualified agents available for work, and who can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment.

SERVICES

Inbound Services

  • Customer service
  • Information support
  • Delivery information
  • Dispatching
  • Technical support
  • Help desk
  • Business feedback
  • Product survey
  • Order taking
  • Complaints and escalations.

Outbound Services

  • Telemarketing
  • Appointment fixing
  • Sales
  • Market research
  • Customer satisfaction surveys
  • Follow-up calls and mailers.

Interactive services

  • Live chat
  • Interactive voice response
  • Email customer service.

Web services

  • Web development
  • Web design
  • Online marketing.
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