DigiConnect TERMS & AGREEMENTS
- THE PARTIES
This document “DigiConnect Terms & Agreements”, hereafter referred to as the “Agreement”, is agreed between DigiConnect Ireland Limited, with offices 10/13 Thomas Street, The Digital Hub, Dublin 8, Ireland, hereafter referred to as “DigiConnect”, and the person or party identified in the associated Registration Form or Reseller contract. In the case of a company application, this is the person signing on the company’s behalf and who by regirstering acknowledges having power of representation for that company. This person is hereafte referred to as the “Customer”. The “Customer” is required to provide the necessary identification and in the case of company applications, the registration number, as specified in the Registration Form on the DigiConnect website (www.DigiConnect.com).
- PRELIMINARY TERMS
2.1. Electronic Signatures and Agreement(s): The Customer hereby agrees to the use of electronic communication in order to enter into contracts, place orders and other records and to the electronic delivery of notices, policies and records of transactions initiated or completed through the www.DigiConnect.com website. Furthermore, the Customer hereby waives any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.
2.2. No Emergency Calls: by entering into this Agreement the Customer acknowledges and agrees that the DigiConnect infrastructure does not and does not intend to support or carry emergency calls.
2.3. No Callback Calls: by entering into this Agreement the Customer acknowledges and agrees that the DID numbers provided by DigiConnect cannot be used for callback applications.
2.4. Jurisdiction Restrictions: if the Customer is residing in a jurisdiction where it is forbidden by law to offer or use internet telephony, the Customer may not enter into this Agreement. By entering into this Agreement the Customer explicitly states that he has verified in his own jurisdiction if the use of internet telephony is allowed. The Customer shall be solely responsible, bear all costs (including reasonable lawyer’s costs) and will hold DigiConnect harmless, if he breaches the Jurisdiction restrictions.
2.5. DigiConnect may at its sole discretion refuse a Customer application or order:
2.5.1. If the information provided is incomplete.
2.5.2. If DigiConnect has reason to doubt the accuracy of the information, or it is not supported by the required identification or, in the case of company applications, the required authorization.
2.5.3. If the Customer is known to have committed fraud, or is bankrupt, or has given any reason to doubt his ability to meet their commitments under this Agreement.
3.1. DigiConnect agrees to provide the Customer, and Customer agrees to purchase services from DigiConnect under the terms and conditions set forth in this agreement.
3.2. This Agreement shall apply to all services provided by DigiConnect. Services may include but are not limited to: Numbers (including DID numbers and Toll-Free numbers), Channels (including Dedicated and Flexible Channels), Virtual PRI, Call Forwarding, Termination, Inbound and Outbound SMS, Virtual PBX, access to an API, and may have additional terms and restrictions as specified in the relevant service appendices.
3.3. Customer acknowledges that the allocation of Numbers (DIDs and/or Toll-Free numbers) as part of the Service does not constitute a transfer of property or sale of numbering rights by DigiConnect, and only constitutes a sale of right to use the Numbers exclusively as long as the Service is provided. As a result, Customer is not entitled to claim any such rights to the Numbers which will be reassigned to DigiConnect immediately at the termination of the Service.
3.4. Service term is one or more full months, according to the service order, beginning on date that Service is activated. Service orders are renewed automatically for additional terms until cancelled.
- ACCEPTABLE USE OF SERVICE
4.1. The Customer is prohibited from using the Service for call-back calls, auto-dialling, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting purposes.
4.2. Customer agrees to indemnify DigiConnect against any cost and/or damage and/or expense and/or claim and/or demand, including any made by a third party, arising out of the Customer’s or End User’s use of the service in violation of the Acceptable Use of Services, and all costs relating thereto, all of which will immediately be due and payable.
- RESPONSIBILITIES AND OBLIGATIONS
5.1.1. DigiConnect will make all reasonable efforts to maintain equipment suitable for handling and terminating calls.
5.1.2. DigiConnect shall notify the Customer as soon as reasonably practical, of any changes in rates payable, or modification to the service offered.
5.1.3. DigiConnect shall provide the Customer with reasonable technical and sales support, which DigiConnect in its sole discretion shall consider necessary and appropriate.
5.1.4. DigiConnect may from time to time make changes to equipment used to handle calls and provide the service. Such changes are at the sole discretion of DigiConnect, and may be made without prior consent from the Customer.
5.2.1. Customer shall pay for the Services in accordance with the provisions set forth herein in Section 8.
5.2.2. The Customer shall ensure that it has all necessary approvals, permissions or authorizations for the services operated through DigiConnect including those offered to its End Users. The Customer shall be responsible for the content, quality and delivery of services offered to its End Users, and for ensuring that these services comply with the laws and this Agreement.
5.2.3. The Customer shall provide DigiConnect on request with information or material regarding the service operated through DigiConnect, including those offered to its End Users or agents upon and to the extent of any request made by DigiConnect.
5.2.4. The Customer shall ensure that services provided are not used for any unlawful purpose whatsoever including the transmission or offering of any information or services which are unlawful, abusive, harmful, threatening, defamatory, or which in any way infringe copyright, intellectual property rights, trademarks, or which is pornographic, or any other material that may cause offence in any way.
5.2.5. DigiConnect may recover from the Customer, who will hold DigiConnect harmless, all fines, claims or administrative expenses resulting charged by any other regulatory body, resulting from a breach of the law or this agreement.
5.2.6. The Customer specifically agrees to indemnify DigiConnect against all costs and liabilities arising out of all claims which result from a breach, or an allegation of any breach of any of Customers’ obligations set forth in this clause 5.2
5.2.7. The Customer shall co-operate with DigiConnect in relation to any complaints, enquiries or investigations regarding services offered by the Customer. The Customer shall, at the discretion of DigiConnect, without limitation bear in full any costs associated with such complaints, investigations, or enquiries or any action whether brought by DigiConnect or brought against DigiConnect.
5.2.8. The Customer shall ensure that any third party using its facilities shall be bound by the terms of this Agreement.
5.2.9. The Customer is responsible for ensuring that no third party intellectual property right is infringed by its choice of DID number for a particular service and will hold DigiConnect harmless against all costs and liabilities arising out of a breach or allegation of a breach of any such third party’s intellectual property rights.
5.2.10. All notices, requests or other communications shall be in writing and addressed to the Customer by email. The Customer bears all responsibility concerning the reception of the DigiConnect mails, he agrees to keep his email address updated at all time, and he will inform DigiConnect of any modification of his email address within 24 hours of the moment of modification.
6.1. The Customer shall not assign the rights and obligations of this Agreement to any other party without the express permission in writing of DigiConnect.
6.2. DigiConnect may assign the rights and obligation of this Agreement to a third party without the prior consent of the Customer.
- PROVISION OF SERVICES AND WARRANTIES
7.1. DigiConnect will take steps to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted. However, DigiConnect cannot provide a fault free service. DigiConnect gives no warranty that its network or services shall be continuous, or will be free from faults.
7.2. DigiConnect gives no warranty or guarantee that the service is satisfactory or suitable for the Customer’s purposes. All warranties relating to the service from DigiConnect are excluded, even if implied by statute.
7.3. The parties acknowledge that no representations, warranties or statements made prior to concluding this Agreement form any part of a contract, nor has induced either party into this Agreement.
7.4. The Customer acknowledges that:
7.4.1. The service provided by DigiConnect was not designed for the Customer’s individual requirements, and it is up to the Customer to decide if the service provided by DigiConnect is of satisfactory quality and fit for the purpose for which it is used.
7.4.2. DigiConnect is reliant on third parties for delivery of services, and therefore DigiConnect can have no liability of whatever nature for any delay or fault to the delivery of same.
- RATES, PRICES AND PAYMENT
8.1. All prices are stated on the applicable price list updated from time to time and posted on Customer’s private account on the website. Customer is eligible to benefit from DigiConnect’s wholesale pricing of the applicable tier to the extent that Customer agrees to subscribe to a Minimum Monthly Charge (“MMC”) of that pricing tier and to terms and conditions as described in the applicable MMC Appendix.
|Group 1||Australia||AUD 9.95/month|
|Group 2||USA, Canada||USD 10/month|
|Group 3||UK||GBP 10/month|
8.2. Service charges:
8.2.1. Recurring Fees are charged in advance based on the amount of full months in the order term, beginning from the date of Service activation.
8.2.2. Fees based on usage, such as voice termination minutes, Pay as You Go PSTN forwarding, Toll-Free origination minutes, and SMS are charged upon completion.
8.2.3. Fees based on usage, such as voice termination minutes, Pay as You Go PSTN
8.2.4. Customer is responsible for the full monthly payment when Services are cancelled within the monthly term.
8.3. DigiConnect reserves the right to modify prices for Services during the period of this Agreement.
8.3.1. DigiConnect may decrease prices for Services without any restrictions.
8.3.2. DigiConnect may increase prices:
18.104.22.168. For Services based on a variable charge, changes are effective immediately and are updated in the pricelist associated with Customers’ account on the DigiConnect website.
22.214.171.124. For all other Services upon written notice to Customer who will have 30 (thirty) days to reject the said price increase.
126.96.36.199.1. If Customer does not reject a price increase within this period Customer will be deemed to be agreed to and accepted by Customer.
188.8.131.52.2. In case Customer rejects a price increase DigiConnect has the right to terminate the Service in accordance with clause 15.4 or to continue to provide the Service at the original price.
8.3.3. The relevant Service Order Form shall be deemed amended in accordance with a notice of price amendment.
8.4. DigiConnect shall charge and Customer shall pay for the Services in accordance with the provisions set forth herein.
8.4.1. Customer shall transfer funds in U.S. Dollars into its DigiConnect prepaid account to maintain a credit balance.
8.4.2. Payment may be made via credit card, PayPal or by wire transfer to DigiConnect’s designated bank account. The following terms apply:
184.108.40.206. DigiConnect accepts payments in U.S. Dollars. A payment in any other currency will be converted by DigiConnect to U.S. Dollars without notice to the customer. Foreign exchange rates vary and are determined by financial institutions.
220.127.116.11. While paying by wire transfer or Paypal all transaction charges are to be borne by customer. DigiConnect will recognize only net amounts received. It is customer’s responsibility to determine what, if any charges are being applied to the payment.
18.104.22.168. A minimum of 500 U.S. Dollars applies to wire transfers.
22.214.171.124. By ordering any Service with DigiConnect, Customer explicitly allows DigiConnect to directly debit its prepaid account and in case there is insufficient credit in the account, to charge Customer’s credit card(s) that DigiConnect has on file, to settle any invoices.
8.4.3. If Customer credit balance is insufficient Services may be automatically suspended until further credit is applied. To avoid suspension of Services, Customer is advised to regularly check the status of its account, and have a valid credit card or alternative payment form updated on its DigiConnect account at all times.
8.4.4. Customer shall not be entitled to a reimbursement of any prepaid charges.
8.4.5. Any interest earned by DigiConnect on credit balances in Customer’s account will accrue to DigiConnect.
8.5. DigiConnect’s records shall constitute prima facie evidence of the data contained in such records and shall prevail, absent manifest error, over Customer’s records. The Customer’s call minutes shall be calculated according to CDR and Pricelist data logged by DigiConnect in Customer’s account.
8.6. DigiConnect shall provide Customer with invoices and detailed reports regarding the Services and payments debited from its account. DigiConnect should be notified of all billing disputes via email to its designated email address email@example.com ) within 15 days. If Customer fails to deliver such notification it shall be deemed to have waived its rights to dispute the charges. DigiConnect and Customer shall attempt in good faith to promptly resolve any objection to the invoiced amount. If the dispute is subsequently resolved in favor of Customer, DigiConnect shall issue a credit to the Customer’s account for the disputed amount.
8.7. Unless otherwise stated, all amounts payable to DigiConnect under this Agreement are exclusive of any tax, except for taxes based on the net income of DigiConnect. If under the applicable law the Customer must deduct any taxes from DigiConnect receivables, the payment amount will automatically be increased to the extent that DigiConnect final amount received is equal to the amount invoiced or otherwise due. Customer will provide DigiConnect with the official statement by the tax authorities due to the obligation to pay any such taxes. The Customer shall also pay such taxes or provide DigiConnect with the official statement by the tax authorities due to exemption from such taxes.
8.8. In the event that any sums due to DigiConnect under this Agreement are not paid by the due date then DigiConnect shall be entitled to charge interest at 7% over the base rate used by the European Central bank for her main refinancing operations, at that time.
8.9. In case the Customer does not fulfill his payment obligation under this Agreement after the date of a final notice, parties agree that DigiConnect will be entitled to the application of the article 15.4 of this Agreement.
- TECHNICAL SUPPORT
9.1. DigiConnect may without liability, prior warning or consent of the Customer, suspend the service, in the event that it wishes to carry out maintenance, upgrade works, or back-ups. DigiConnect will take steps to keep any consequent disruption to the service to a reasonable minimum.
9.2. In the event that the Customer becomes aware of any faults with the service, it shall notify DigiConnect as soon as is practicably possible.
- INTELLECTUAL PROPERTY RIGHTS
10.1. All Intellectual Property Rights owned by one party shall remain vested in such party, and for clarity, and avoidance of doubt.
10.1.1. All rights of any nature, trade name, documents, drawings and information including any access codes provided to the Customer, and information in DigiConnect’s database accessed by the End Users and the Customer remain vested in DigiConnect.
10.1.2. Information provided to the Customer by DigiConnect pursuant to this Agreement, pertaining to the Customer’s End Users is the property of the Customer.
10.2. The DigiConnect trademarks, logos and service marks (“Marks”) displayed on this Website are the property of DigiConnect. The Customer shall not use DigiConnect’s name, trademarks, or copyrights in any way that implies any approval or connection with the services or products offered by the Customer without prior written consent of DigiConnect. All other trademarks, trade names, or company names referenced herein are the property of their respective owners.
10.3. Any right to use the services, and/or any software related to the services, granted by DigiConnect to Customer will only be perceived as a personal, limited, non-exclusive and non transferable license of use by DigiConnect of the services, and/or any software related to the services, for the designated purpose only.
10.4. Customer agrees that DigiConnect may use Customer’s name and logo in presentations, marketing materials, customer lists, financial reports and Web site listings of customers. Customer also gives permission to DigiConnect to distribute materials referenced above, in electronic or hardcopy form, in whole or part, without fees or additional permissions, in internal and external press and marketing activities such as, but not limited to, presentations, proposals, papers and on the web.
11.1. During and after the period while this Agreement remains in force, both parties shall not disclose to any third party the information gained in connection with this Agreement, nor the terms and payments due, but each parties may disclose to its officers and employees such information as may be required for them to fulfil their proper performance of their duties, and may be used in the proper exercise of its rights and obligations under this Agreement.
11.2. The obligations of confidence and restrictions on disclosure shall not apply in the following circumstances:
11.2.1. Where such information was already known prior to this Agreement.
11.2.2. Where such information was already in the public domain, save as a result of a breach of Clause 11.1.
11.2.3. Where a third party, who did obtain the same from the disclosing party, disclosed such information to it lawfully; or
11.2.4. Where disclosure is required by law.
11.3. The Customer shall ensure that the confidentiality provisions of this Agreement bind all its employees and agents and shall indemnify DigiConnect against loss or damage suffered as a result of a breach of confidence by employees or agents.
11.4. DigiConnect shall have the unconditional and irrevocable right to disclose the identity and address of the Customer and any End User in the event of any complaint received from any regulatory or governmental body, or any licensed telecommunications carrier, in connection with services offered by the Customer.
- LIMITATION OF LIABILITY
12.1. DigiConnect shall not be liable for any indirect, incidental, special or consequential damages or for interrupted communications, lost data, or loss of profit, or economic loss arising out of or in connection with this Agreement and in particular shall not be liable for any delay in rectification of any such problem.
12.2. Direct damages. DigiConnect can only be held liable for direct damages resulting from an attributable and faulty failure to perform its obligations under these Terms of Service. Direct damages in this respect exclusively mean:
12.2.1. All reasonable costs incurred by the Customer in order to have DigiConnect perform its obligations under the Terms of Service.
12.2.2. All reasonable costs incurred by the Customer in order to prevent or limit any direct damages as meant in this article.
12.2.3. All reasonable costs incurred by the Customer in order to establish the nature and scope of the direct damages as meant in this article.
12.3. Maximum amount. Direct damages caused as a result of DigiConnect’s breaches of this Agreement shall in any event be limited to the previous 1 months revenue generated by the Customer, and received by DigiConnect, but in no event shall exceed 5,000 U.S. Dollars for any one event or series of events.
12.4. DigiConnect shall have no liability to the Customer in respect of any demand or claim where:
12.4.1. The demand or claim arises as a result of the Customer’s and/or End-User’s negligence, misconduct or breach of this Agreement.
12.4.2. If the Customer does not immediately notify DigiConnect of any claim.
12.4.3. If the Customer does not give DigiConnect full authority to deal with the claim, or does not provide all information requested by DigiConnect and complete and proper co-operation for DigiConnect to defend the claim.
- FORCE MAJEURE
13.1. DigiConnect shall not be liable for any interruption, delay or failure in service resulting from any matter or event outside of its control, to include, but not limited to any act of god, inclement weather, storm, flood, drought, lightning, fire, power failure, shortage of power, disturbance to power supplies, disconnection damage or disturbance to telecommunications connections and cables, trade dispute, government action, embargoes, termination of or refusal to grant a license, damage to or loss of equipment or interruption, failure or delay in any service provided to us by any third party including governmental or regulatory authority or telecommunications operator, war, military operations, or riot.
13.2. DigiConnect will not accept any liability for the consequences arising out of a force majeure event.
14.1. Without prejudice to any other indemnity referred to in this or any other Agreement, the Customer agrees to indemnify DigiConnect and its parent, subsidiaries, affiliates, officers and employees against any claim or demand, including any made by a third party, arising out of the Customer’s or End User’s use of the service and all costs relating thereto. The Customer agrees not to hold DigiConnect and its parent, subsidiaries, affiliates, officers and employees responsible for any direct or indirect damage resulting from the use of DigiConnect software or services, in particular, but not limited to; the use or impossibility to use the Service, confidence in information obtained, errors and omissions, defects, viruses, delay in transmission, interruption of service or loss of data.
14.2. The Customer agrees to indemnify DigiConnect, and its parent, subsidiaries, affiliates, officers and employees against any claim or demand, arising from any act of the Customer or third party including but not limited to:
14.2.1. A breach or allegation of breach of the conditions of this Agreement.
14.2.2. Negligence, misconduct or any allegation of negligence or misconduct by the Customer or by any third party.
14.2.3. The marketing or promotion undertaken by or on behalf of the Customer.
14.2.4. The service content provided or marketed by or on behalf of the Customer, and all costs relating thereto.
- TERM & TERMINATION
15.1. Term. The Agreement will be effective as of the date of the Customer acceptance thereof, and will remain effective until terminated by either party as set forth in these Terms of Service.
15.2. Either party shall be entitled to terminate this Agreement by giving to the other not less than two (2) months notice of termination.
15.3. Consequences of Termination. Upon termination of the Agreement for any reason all licenses and rights to use the VoIP service shall terminate and the Customer will cease any and all use of the VoIP service.
15.4. DigiConnect may terminate this Agreement with immediate effect by giving notice at any time, if:
15.4.1. The Customer does not comply with the terms of this Agreement.
15.4.2. The Customer says, or appears to intend, that it will not abide by the terms of this Agreement.
15.4.3. The Customer ceases trading, convenes a meeting of, or comes to an arrangement with its creditors, has distress or other seizure levied over any of its assets or does not satisfy any demand for payment from any legal person.
15.4.4. Any step is taken to wind up or dissolve the Customer, a receiver, and/or manager or administrator appointed over any assets.
15.4.5. DigiConnect believes the Customer has allowed services to be used for any unlawful purpose or any use prohibited by this Agreement.
15.5. DigiConnect reserves the right to immediately terminate or modify any Customer’s Service if DigiConnect determines, in it’s sole and absolute discretion, that the use of the Service generates excessive billing or is in violation of that Customer’s responsibilities and obligations as per Section 5.2 of this Agreement. Customer will remain responsible for all charges through the end of the current Service Term, including unbilled charges, plus a disconnection fee, if applicable, all of which will immediately be due and payable.
15.6. Either party may terminate this Agreement if:
15.6.1. Either party has committed a breach of the Agreement, and fails to remedy the breach within 30 days of notice requiring it to do so, and;
15.6.2. Either party takes any steps to wind up or dissolve, or a receiver and/or manager or administrator is appointed over any assets.
15.7. Survival. All provisions which must survive in order to give effect to their meaning shall survive any expiration or termination of the Agreement, including without limitation, all of the Customer’s representations, warranties and indemnification obligations.
16.1. This Agreement represents the entire understanding between the two parties. No other prior arrangements, representations or understandings, orally or in writing shall have any validity.
16.2. DigiConnect may vary any provision in this Agreement, without prior consent from the Customer, if such change is required because of regulatory, insurance, safety or statutory changes made after services are provided.
16.3. New versions of these Terms and Conditions: DigiConnect reserves the right to modify this Agreement at any time by providing such revised Agreement to the Customer or by publishing the revised Agreement on the website. If the Customer does not wish to accept this revised Agreement, he is entitled to terminate his account, in writing or by e-mail to firstname.lastname@example.org , with effect from the date on which the revised Agreement would become effective. The continued use of the Service by the Customer shall constitute his acceptance to be bound by the Terms and Conditions of the revised Agreement.
16.4. Changes to Services: DigiConnect reserves the right to modify Service at any time, for example to conform to legal and regulatory obligations. If the Customer does not wish to accept these changes, it is entitled to terminate its account, in writing or by e-mail to email@example.com, with effect from the date on which the change is effective.
16.5. Ownership: All DID numbers leased and registered to Customer’s account by DigiConnect remain under DigiConnect’s control, and may be reassigned at the termination of this Agreement.
16.6. Any error, omission or typographical error in any quotation, offer, sales information, invoice, or document supplied by DigiConnect shall be subject to correction on notice from DigiConnect and without liability.
16.7. DigiConnect’s rights and powers under this Agreement are not affected if it fails to or chooses not to enforce any of them at any time. If any part of this Agreement is not enforceable it will not affect the remainder.
16.8. Applicable Law. The Agreement shall be governed by and construed in accordance with Irish Law. This Agreement shall be governed by Irish law and the Customer consents to the exclusive jurisdiction of the Irish courts in all matters regarding it.
16.9. Competent Court. The Customer consents to the exclusive jurisdiction of the Irish courts in all matters relating to Agreement.
16.10. Both parties agree that they have no joint venture, partnership, or agency relationship as a result of this Agreement. Neither party shall make any offer, guarantee, or warranty to any third party, in regard to the services, that purports to bind the other party.
SERVICE BASED TERMS AND CONDITIONS
The Term of this Agreement will begin on the date your services were activated. Initially, such service will be activated on a 30-day money back guarantee. After receiving the first month value plan, you will be allocated with free credits up to $10 to $25 depending on the plan you selected to try the service. Thus, if you are not happy, you can cancel the plan before the free trial ends, the plan value will be refunded minus the value of services used outside your subscription. If no written request to cancel has been made within 30 days, you will be automatically be subscribed to a 3-month plan. At the end of that 3 month period, your service will be renewed each month until terminated in writing by either party. Cancel request will be enforced on 31st day after receiving the written cancellation request.
- DigiConnect provides Business IP PBX System over Internet Connection, commonly known as Hosted IP PBX phone system. There are different plans for small-medium businesses and each plan is billed on a monthly basis. An Adequate Internet connection is needed for phone service to work effectively. To achieve and maintain quality of calls, premises should have NBN or ADSL2 connection also QOS system must be implemented to minimize the effect of possible fluctuation in data connection during busy hours of the day or while staff members are downloading and number of voice calls taking place at a time.
- DigiConnect can arrange your set-up or transition to a Hosted IP PBX phone system on a nominal setup fee. This includes configuration of the handsets, implement QoS system, Design & Implement IVR and Call Flow for effective and professional Phone System. Internal cabling within the premises. Sourcing Hardware will be responsibility of the clients. Standard Setup Fees is $150 and IVR recording and implementing would cost around $150 to $350. Any subsequent service, changes, updates on IVR and Call Flow will cost $80.00 per hour. However, there are no bindings, you may use your own IT person to do the set-up. You can also make your own arrangements for IVR and On Hold Message Recordings– we will provide necessary guidelines. In that case, Basic Standard Setup on our end will be done Free, also 15 Minutes Free Phone consultation will be provided to your authorized IT person.
2.1 We encourage customers to source our recommended brand hardware. We only suggest Yealink, CISCO, Polycom or SNOM. Cisco or NetgearPoE Switch with QOS capabilities. Non-branded hardware may work but we will be not involved in any configuration – also call quality may not be assured. You can source hardware on your own if you’re not comfortable using the ones we suggested. . We can only recommend or support in a limited way. Product warranty, hardware issues or maintenance and other things should be addressed by your supplier.
2.2 Payments – All our Plans are Pay as you go Plan. Account has to be always on the green. Depending on the subscribed plans and usage pattern, we encourage to add an auto-top up arrangement with us. Generally, a minimum of $30 to $100 balance should always be on the account. Whenever your balance drops down to that threshold, our system will automatically charge or top up on nominated credit card. If the charge attempt fails, you will be notified via email. It is advised to act on that immediately so your services will not be interrupted. We also advise to save our email in your contact list so it will be delivered to your inbox and not on spam. You will also have access to your online account/s to monitor and pay online or IVR based payments which is available 24/7.
2.3 The number of simultaneous calls that can be made or received at one time is restricted by the plan that you subscribed. Example: Soho Connect plan can have 3 simultaneous calls, Soho Connect Plus plan can have up to five simultaneous calls and so on.
2.4 Incoming fax, voice messages will be delivered free of cost to your designated email address automatically, 24/7.
2.5 All standard PBX system features will be provided Free of Cost to all accounts. Refer to our brochure for full range of features.
2.6 You can access and download our mobile app via Android or IOS, free of charge. This will be integrated to the office PBX system. That way, your are always connected to your office even while you are outside the office. Staff members can reach clients on that Mobile Extension number free of costs. It can also be used when roaming as long as there’s a reliable Internet connection available.
2.7 You can choose to upgrade to our Unlimited Local and National Call Plans. Prices will be based on your subscribed plan. For Soho Connect, for three lines, it will be charged $75 dollars per month. All 3 lines will have unlimited National and Local Calls Facility. For Soho Connect Plus Plan, for $100, all 5 numbers will have access to Unlimited local and national calls. Mobile calls will cost 15c each minute (1 minute interval) no flag fall.
2.8 You can request to upgrade to our Unlimited Local and National call Plans at any time.
- Free calls are, calls made from your DigiConnect SIP phone service to another DigiConnect SIP Account
- DigiConnect offers a free trial period during promotion. All terms and conditions within this agreement will apply during the free trial period.
- After the minimum three months period is over, you will be the owner of the numbers (toll free, local, fax) assigned to you by DigiConnect. Clients can port the number to any other similar provider after cancelling the service with DigiConnect in writing. However, your number need to be active while porting it or risk having it allocated to another subscriber.
- You may be able to port your existing phone and fax service number from your current phone provider to DigiConnect. Standard Phone Porting will cost $15 each number. This will result in eliminating the line rental forever. The number needs to be active for it to be ported successfully. We may not be able to port your service number in all circumstances this includes rotary dial numbers, multiple numbers, ISDN & complex service numbers, failure to provide account details, contractual obligations with your existing provider or where we do not have a porting arrangement with your existing provider.
- Upgrades and downgrades of your service will be available upon request. Please contact customer service for more information regarding your plan.
- All calls that are not within standard call category such as calls to international numbers, premium numbers, and directory assistance will be charged accordingly.
- Each service plan, for both toll-free and local numbers, has a flat monthly service fee this service fee, which is posted on the Site, is the basic charge associated with your plan. Incoming and outgoing calls are charged as per our rate schedule.
- DigiConnect reserves the right to interrupt, restrict or terminate Services to your Account, without notice to you, if we suspect fraudulent or abusive activity.
- Upon termination of the service, your right to use the service ceases immediately. You will have no right and we will not have any obligation to forward any unread or unsent messages, call records to you or any third party.
- Prior to termination of your service for any reason, you may request for your number to be ported to another carrier. Furthermore, if you fail to transfer the number prior to terminating your service, your number may be reassigned.
- If you cancel your account before your trial period will expire, Plan Fees will be refunded. However, it is your responsibility to cancel your account by contacting DigiConnect in writing.
- Any included call value expires at the end of each month. It will not be carried over to the next month and is not refundable or transferable.
- If you relocate numbers to an area outside the geographic zone in which your numbers are normally used (e.g. 03 number to an 02 area), calls to those numbers may be charged at STD rates by the caller’s own service provider and you may not be able to port the numbers to another carriage service provider if they do not support Out of Area Numbers.
- Bandwidth is the total capacity of your broadband connection. Your bandwidth will be shared between the calls you make from your IP PBX service and other Internet usage (e.g. browsing, video streaming). DigiConnect cannot guarantee that you can make concurrent calls at all times. Making concurrent calls is dependent on the available bandwidth of your broadband connection. However by implementing DigiConnect recommended QOS system – generally it is possible to maintain the quality of calls.
- CDR – WE’LL KEEP IT FOR ONLY TWO MONTHS– If you need to keep regular record, you should save your own record from the online portal. Retrieving older than last 2 months records would cost you $15 dollars one off fee. Maximum two years old records could be retrieved. All CDR are sent only via online.
- See our rates and charges
- Rates, charges, Subscription plans prices, etc., could be subject to change at any time with or without notice.
- Some of the services are not available in all areas. Residential Services are designed for a standard household residential Customers usage only. Strictly Fair usage policy will apply based on average Australian House Hold usage pattern. Any abuse will give us the right to transfer the service to PAYG plan.
- All prices quoted are inclusive of GST. No contracts required. Equipment and connection and setup fees to be paid in advance. On phone general support will be provided. However any on premises visits required will incur extra costs. Any equipment supplied will be covered by direct manufacturer warranty. Monthly subscription and any other extra usage will be charged on direct debit on 1st of each calendar month. Any dishonoured payment request will incur $15 charge. Unlimited package prices may change within 30 days’ notice. .
- CDR – WE’LL KEEP IT FOR ONLY TWO MONTHS – If you need to keep regular record, you should save your own record from the online portal. Retrieving older than last 2 months records would cost you $15 dollars one off fee. Maximum two years old records could be retrieved. All CDR are sent only via online.
- We will provide NBN Ready ADSL2 Modem with Wi-Fi and Home Network Capabilities for one off price of $279.00 with Free Setup and Delivery. No contract required.
**If you’re ready to avail a 2-year contract, hardware and set up will be of no cost.**
- Privacy and Security
- Our Commitment to Security
DigiConnect will take reasonable steps to ensure that all information we collect, use or disclose
is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised
We strictly maintain VISA security standard with all credit card transactions as follows:
- All interactions are encrypted with 128 bit SSL protocol
All credit card details are saved in the following manner :
Mr. R. Citizen – 45645xxxxxxxx509 Exp: 09/09. CCV xxxx
- Our Commitment to Privacy
DigiConnect is committed to protect customers’ personal information and privacy. We obey the laws and
regulations of Australia applicable to our use and disclosure of your information. Except as set forth in this
- Personal information
DigiConnect only collects personal information from you that is required to perform its functions or if it is necessary by law. The personal information DigiConnect collects about you depends on the services you request from DigiConnect and the use you make of those services. Personal information held by DigiConnect may include:
your name/company name, address and contact details;
your date of birth;
· photocopy of drivers licence/passport;
· password/secret PIN;
· credit card details;
· information obtained as a result of credit checks which you authorise us to carry out;
· records of communications between you and DigiConnect relating to services provided by DigiConnect to you;
· call charge records;
· billing statements;
- Use of your personal information
We respect your privacy. The primary purpose for which we use your personal information is to provide you with telecommunications services. DigiConnect may also use your personal information for related purposes which include the following:
corresponding for advertising, promotional offer, letter, notice etc;
in database management for identifying;
· providing customer service, including investigating and resolving of complaints in relation to your services;
· provisioning or connecting your services;
· network routing;
· checks for credit-worthiness and for fraud;
· debt collection;
· To administer contractual agreements or arrangements to provide services to you;
· Conducting market and product analysis and sending you product or services information.
- The collection of personal information
DigiConnect collects customers’ personal information in various ways, such as over the phone/fax, over the Internet by emailing or submitting online form if you transact on-line, or when you complete an application form for products or services that we offer or promote. DigiConnect may also collect personal information from third parties such as:
resellers of telecommunications services;
other entities who provide services to DigiConnect which are related to the provision of telecommunication services provided to you;
· government agencies which administer law regulating telecommunication service providers or complaint resolution processes established under those laws;
· independent sales organisations;
· List rental companies;
· credit reporting agencies;
- Contracting out services and disclosures
DigiConnect contracts our some services to external providers and may disclose your personal information. DigiConnect may disclose your personal information to other telecommunications service and equipment providers, DigiConnect’s related bodies corporate, agents, resellers, credit providers, credit reporting agencies, organisations to whom DigiConnect outsources services and DigiConnect’s business partners and associates.
- Third Party Web Sites and Services
- Changes to policy
DigiConnect reserves the right, at our discretion, to change, modify, add, or remove portion(s) from this policy at any time. You should review this policy regularly for changes, and can easily see if changes have been made by checking the Effective Date below.
- Place of our Services
Our service is maintained in Australia catered around the globe.
- Question or clarification
Copyright © 2017 DigiConnect